:root{--bg: #ffffff;--bg-soft: #f7f8fa;--panel: #ffffff;--border: #e5e7eb;--border-strong: #d1d5db;--text: #111827;--muted: #6b7280;--primary: #3b5bdb;--primary-hover: #2f4bc0;--primary-soft: #eef1fd;--success: #0f9d6e;--warning: #d97706;--danger: #dc2626;--radius: 12px;--shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 1px 3px rgba(16, 24, 40, .06);--shadow-lg: 0 8px 24px rgba(16, 24, 40, .1);font-family:Inter,system-ui,-apple-system,Segoe UI,sans-serif}@media(prefers-color-scheme:dark){:root{--bg: #0d1117;--bg-soft: #131a24;--panel: #161d29;--border: #24303f;--border-strong: #33415a;--text: #e8edf4;--muted: #9aa7b8;--primary: #6b8afd;--primary-hover: #85a0ff;--primary-soft: #1a2540;--shadow: none;--shadow-lg: 0 8px 24px rgba(0, 0, 0, .4)}}*{box-sizing:border-box}body{margin:0;background-color:var(--bg);color:var(--text);line-height:1.6;-webkit-font-smoothing:antialiased}.hc-header{position:sticky;top:0;z-index:20;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 28px;background:color-mix(in srgb,var(--bg) 88%,transparent);-webkit-backdrop-filter:saturate(1.4) blur(8px);backdrop-filter:saturate(1.4) blur(8px);border-bottom:1px solid var(--border)}.hc-brand{display:flex;align-items:center;gap:10px;font-weight:700;font-size:1.02rem;cursor:pointer}.hc-brand-mut{color:var(--muted);font-weight:500}.hc-header-actions{display:flex;align-items:center;gap:10px}.hc-user{display:flex;align-items:center;gap:9px;padding:5px 12px 5px 5px;border-radius:999px;background:var(--bg-soft);border:1px solid var(--border)}.hc-user-avatar{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex:none;background:var(--primary);color:#fff;font-weight:700;font-size:.85rem;line-height:1}.hc-user-id{display:flex;flex-direction:column;line-height:1.25;min-width:0}.hc-user-id b{font-size:.84rem;color:var(--text);font-weight:600;white-space:nowrap}.hc-user-id em{display:flex;align-items:center;gap:5px;font-style:normal;font-size:.74rem;color:var(--muted);white-space:nowrap}.hc-user-dot{width:6px;height:6px;border-radius:50%;background:var(--success);flex:none}.hc-btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border-radius:10px;font-weight:600;font-size:.9rem;cursor:pointer;border:1px solid transparent;transition:background .15s,border-color .15s,transform .05s;white-space:nowrap}.hc-btn:active{transform:translateY(1px)}.hc-btn-primary{background:var(--primary);color:#fff}.hc-btn-primary:hover{background:var(--primary-hover)}.hc-btn-ghost{background:transparent;color:var(--text);border-color:var(--border-strong)}.hc-btn-ghost:hover{background:var(--bg-soft)}.hc-btn-lg{padding:12px 22px;font-size:.98rem}.hc-btn:disabled{opacity:.55;cursor:not-allowed}.hc-hero{background:linear-gradient(180deg,var(--primary-soft),var(--bg));border-bottom:1px solid var(--border);padding:64px 24px 56px;text-align:center}.hc-hero h1{font-size:2.3rem;line-height:1.15;margin:0 0 12px;letter-spacing:-.02em}.hc-hero p{color:var(--muted);font-size:1.05rem;margin:0 auto 28px;max-width:560px}.hc-search{max-width:620px;margin:0 auto;display:flex;align-items:center;gap:10px;background:var(--panel);border:1px solid var(--border-strong);border-radius:14px;padding:12px 16px;box-shadow:var(--shadow-lg)}.hc-search:focus-within{border-color:var(--primary)}.hc-search input{flex:1;border:none;background:transparent;outline:none;font-size:1rem;color:var(--text)}.hc-search input::placeholder{color:var(--muted)}.hc-hero-cta{margin-top:22px;display:flex;gap:12px;justify-content:center;flex-wrap:wrap}.hc-main{max-width:1080px;margin:0 auto;padding:48px 24px 80px}.hc-section-title{font-size:1.35rem;margin:0 0 6px}.hc-section-sub{color:var(--muted);margin:0 0 28px}.hc-grid{display:grid;gap:18px;grid-template-columns:repeat(auto-fill,minmax(280px,1fr))}.hc-card{text-align:left;background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);padding:22px;cursor:pointer;transition:border-color .15s,box-shadow .15s,transform .1s;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:8px}.hc-card:hover{border-color:var(--primary);box-shadow:var(--shadow-lg);transform:translateY(-2px)}.hc-card-ico{width:40px;height:40px;border-radius:10px;display:grid;place-items:center;background:var(--primary-soft);color:var(--primary);margin-bottom:4px}.hc-card h3{margin:0;font-size:1.05rem}.hc-card p{margin:0;color:var(--muted);font-size:.9rem}.hc-card-meta{margin-top:8px;font-size:.8rem;color:var(--primary);font-weight:600;display:flex;align-items:center;gap:6px}.hc-card-wide{text-decoration:none;color:inherit;margin-bottom:24px}.hc-card-wide:hover{text-decoration:none}.hc-back{display:inline-flex;align-items:center;gap:6px;color:var(--muted);background:none;border:none;cursor:pointer;font-size:.9rem;margin-bottom:20px}.hc-back:hover{color:var(--text)}.hc-article{max-width:760px}.hc-article h1{font-size:1.9rem;margin:0 0 8px;letter-spacing:-.01em}.hc-article .hc-lede{color:var(--muted);font-size:1.05rem;margin:0 0 32px}.hc-article h2{font-size:1.25rem;margin:32px 0 10px}.hc-article p{margin:0 0 14px}.hc-article ul{margin:0 0 16px;padding-left:22px}.hc-article li{margin-bottom:6px}.hc-callout{background:var(--primary-soft);border:1px solid color-mix(in srgb,var(--primary) 30%,transparent);border-radius:var(--radius);padding:16px 18px;margin:24px 0;display:flex;gap:12px;align-items:flex-start;font-size:.92rem}.hc-contact-band{margin-top:56px;background:var(--bg-soft);border:1px solid var(--border);border-radius:16px;padding:32px;display:flex;align-items:center;justify-content:space-between;gap:24px;flex-wrap:wrap}.hc-contact-band h3{margin:0 0 4px;font-size:1.2rem}.hc-contact-band p{margin:0;color:var(--muted)}.hc-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1018288c;display:flex;align-items:flex-start;justify-content:center;padding:40px 16px;overflow-y:auto;z-index:50}.hc-modal{background:var(--panel);border:1px solid var(--border);border-radius:16px;width:100%;max-width:560px;box-shadow:var(--shadow-lg);overflow:hidden}.hc-modal-head{display:flex;align-items:center;justify-content:space-between;padding:20px 24px;border-bottom:1px solid var(--border)}.hc-modal-head h2{margin:0;font-size:1.15rem;display:flex;align-items:center;gap:10px}.hc-modal-body{padding:24px}.hc-ic-btn{background:none;border:none;color:var(--muted);cursor:pointer;padding:4px;border-radius:6px}.hc-ic-btn:hover{background:var(--bg-soft);color:var(--text)}.hc-field{margin-bottom:16px}.hc-field label{display:block;font-size:.85rem;font-weight:600;margin-bottom:6px}.hc-control{width:100%;padding:10px 13px;background:var(--bg);color:var(--text);border:1px solid var(--border-strong);border-radius:10px;font-size:.95rem;font-family:inherit}.hc-control:focus{outline:none;border-color:var(--primary)}.hc-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.hc-diag{display:flex;align-items:center;gap:6px;font-size:.8rem;color:var(--muted);margin:4px 0 18px}.hc-alert{display:flex;align-items:center;gap:8px;padding:11px 14px;border-radius:10px;font-size:.9rem;margin-bottom:16px}.hc-alert-ok{background:color-mix(in srgb,var(--success) 12%,transparent);color:var(--success)}.hc-alert-err{background:color-mix(in srgb,var(--danger) 12%,transparent);color:var(--danger)}.hc-alert-info{background:var(--primary-soft);color:var(--primary)}.hc-tickets{margin:28px 0}.hc-tickets-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}.hc-tickets-head h2{display:flex;align-items:center;gap:8px;font-size:1.1rem;margin:0}.hc-tickets-org{color:var(--muted);font-weight:500}.hc-btn-sm{padding:6px 11px;font-size:.82rem}.hc-spin{animation:hc-spin .9s linear infinite}@keyframes hc-spin{to{transform:rotate(360deg)}}.hc-tickets-empty{padding:22px;text-align:center;color:var(--muted);background:var(--bg-soft);border:1px dashed var(--border);border-radius:var(--radius);font-size:.9rem}.hc-link{background:none;border:none;color:var(--primary);font-weight:600;cursor:pointer;padding:0;font-size:inherit}.hc-link:hover{text-decoration:underline}.hc-ticket-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px}.hc-ticket-card{text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:8px;padding:16px 18px;background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);transition:border-color .15s,box-shadow .15s,transform .1s}.hc-ticket-card:hover{border-color:var(--primary);box-shadow:var(--shadow-lg);transform:translateY(-2px)}.hc-ticket-card-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.hc-ticket-num{font-size:.74rem;color:var(--muted);font-variant-numeric:tabular-nums}.hc-ticket-card-title{margin:0;font-size:.98rem;line-height:1.3}.hc-ticket-card-desc{margin:0;color:var(--muted);font-size:.85rem;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.hc-ticket-card-foot{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:4px;padding-top:10px;border-top:1px solid var(--border);font-size:.76rem}.hc-ticket-card-date{color:var(--muted)}.hc-ticket-reply{display:inline-flex;align-items:center;gap:4px;color:var(--success);font-weight:600}.hc-ticket-await{color:var(--warning);font-weight:500}.hc-drawer{position:fixed;top:0;right:0;height:100%;width:min(560px,100%);background:var(--panel);border-left:1px solid var(--border);display:flex;flex-direction:column;box-shadow:var(--shadow-lg);animation:hc-slide .18s ease}@keyframes hc-slide{0%{transform:translate(24px);opacity:.6}to{transform:none;opacity:1}}.hc-drawer-num{font-size:.76rem;color:var(--muted);font-variant-numeric:tabular-nums}.hc-drawer-meta{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:12px 20px;border-bottom:1px solid var(--border);font-size:.8rem;color:var(--muted)}.hc-thread{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:14px}.hc-msg{max-width:86%;padding:11px 14px;border-radius:12px;font-size:.9rem}.hc-msg-me{align-self:flex-end;background:var(--primary-soft);border:1px solid transparent}.hc-msg-team{align-self:flex-start;background:var(--bg-soft);border:1px solid var(--border)}.hc-msg-head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:5px}.hc-msg-head b{font-size:.78rem}.hc-msg-team .hc-msg-head b{color:var(--primary)}.hc-msg-head span{font-size:.72rem;color:var(--muted);white-space:nowrap}.hc-msg p{margin:0;line-height:1.5;white-space:pre-wrap}.hc-reply{padding:16px 20px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:10px}.hc-badge{font-size:.72rem;font-weight:600;padding:3px 9px;border-radius:999px;white-space:nowrap;flex:none;background:var(--bg-soft);color:var(--muted);border:1px solid var(--border)}.hc-badge.st-ouvert{background:color-mix(in srgb,var(--primary) 12%,transparent);color:var(--primary);border-color:transparent}.hc-badge.st-encours{background:color-mix(in srgb,var(--warning) 15%,transparent);color:var(--warning);border-color:transparent}.hc-badge.st-attente{background:color-mix(in srgb,var(--muted) 15%,transparent);color:var(--muted);border-color:transparent}.hc-badge.st-resolu{background:color-mix(in srgb,var(--success) 14%,transparent);color:var(--success);border-color:transparent}.hc-badge.st-ferme{background:color-mix(in srgb,var(--muted) 12%,transparent);color:var(--muted);border-color:transparent}@media(max-width:640px){.hc-row{grid-template-columns:1fr}.hc-hero h1{font-size:1.8rem}.hc-ticket-grid{grid-template-columns:1fr}}